Terms and Conditions

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1. About This Service

Wandering Ranger Therapy provides online sessions combining solution-focused talking therapy and hypnotherapy.

Sessions are delivered by Sean Roberts, trading as Wandering Ranger Therapy, under Silvolutions Hypnotherapy Ltd, registered in England and Wales.

All sessions are conducted online via Zoom unless otherwise stated.

2. Nature of the Work

Wandering Ranger Therapy is intended to support individuals experiencing mild to moderate anxiety and related emotional difficulties.

This service:

• is supportive and therapeutic in nature
• does not provide medical diagnosis
• is not a replacement for medical or psychiatric treatment

If you are currently receiving support from a GP or mental health professional, this work may be used alongside that support where appropriate.

3. Suitability

This service may not be suitable if you are experiencing:

• active suicidal thoughts
• psychosis
• severe dissociation
• unmanaged substance dependency
• a current mental health crisis

If at any point it becomes clear that this service is not appropriate, this will be discussed openly and alternative support options may be suggested.

4. Confidentiality

Everything shared during sessions is treated as confidential, with the following exceptions:

Confidentiality may be broken if:

• there is a risk of serious harm to you or others
• there is a safeguarding concern involving a child or vulnerable adult
• disclosure is required by law

These limits will be explained clearly before therapy begins.

5. Online Sessions

By booking online sessions, you agree that:

• you are responsible for ensuring a private, quiet space
• you have a stable internet connection
• you are in a safe environment during hypnotherapy

Online therapy may not be suitable for everyone. This can be discussed during The First Step.

6. Hypnotherapy

Hypnotherapy involves guided relaxation and focused attention.

You acknowledge that:

• you remain aware and in control throughout
• hypnotherapy is not sleep or mind control
• results vary between individuals
• no guarantees of specific outcomes are made

You may stop or pause a hypnotherapy session at any time.

7. Appointments & Cancellations

Sessions are booked in advance.

Cancellations:

• At least 48 hours’ notice is required to cancel or reschedule a session
• Cancellations with less than 48 hours’ notice may be charged in full
• Missed sessions without notice are charged in full

This policy exists to protect appointment availability and practitioner time.

8. Packages

Session packages:

• are offered at a reduced rate
• must be paid for in advance
• are non-refundable once commenced

Unused sessions may be discussed in exceptional circumstances at the practitioner’s discretion.

Packages are optional and not a requirement for ongoing work.

9. Fees & Payment

Fees are clearly displayed on the website at the time of booking.

Payment is required in advance of sessions unless otherwise agreed.

Prices may be reviewed periodically, but changes will not affect sessions already booked or paid for.

10. Client Responsibility

Therapy is a collaborative process.

By engaging in this service, you acknowledge that:

• progress depends on your engagement and circumstances
• you are responsible for your choices and actions
• therapy is not a passive process

Support is offered, not directives.

11. Communication Between Sessions

This service does not offer crisis support.

Email or message contact between sessions is limited to:

• practical matters (booking, scheduling, clarification)

Therapeutic support is provided during scheduled sessions only.

12. Emergency & Crisis Support

Wandering Ranger Therapy is not an emergency service.

If you require urgent help, please contact:

• your GP
• NHS 111
• emergency services (999)
• a local crisis helpline

If you are in the UK, you may contact Samaritans on 116 123.

13. Changes to These Terms

These Terms & Conditions may be updated occasionally.

The most current version will always be available on the website.

14. Acceptance of Terms

By booking and attending sessions, you confirm that:

• you have read and understood these Terms & Conditions
• you agree to them in full